Gap Sales Miss Expectations After Old Navy, Athleta Fall Short
The brands Gap and Banana Republic beat comparable sales estimates.
customer-service
Retail
Op-Ed | The Pop-Up Has Grown Up
Smart retailers are tapping into the power of the pop-up shop to study customers, test new business ideas and much more, writes Thomas S. Robertson.
Op-Ed | The Pop-Up Has Grown Up
Smart retailers are tapping into the power of the pop-up shop to study customers, test new business ideas and much more, writes Thomas S. Robertson.
Retail
The Store is Dead, Long Live the Store!
Retailers from Macy's to Gucci are building immersive experiences into their stores as they fight with Amazon and other online competitors for customers' attention. But will the investment pay off?
The Store is Dead, Long Live the Store!
Retailers from Macy's to Gucci are building immersive experiences into their stores as they fight with Amazon and other online competitors for customers' attention. But will the investment pay off?
News & Analysis
Alleged Balenciaga Store Racism Angers Chinese Consumers
"The outrage stems from a short video that shows a young Chinese man being roughly handled, reportedly at a Balenciaga store inside a high-end Paris
Alleged Balenciaga Store Racism Angers Chinese Consumers
"The outrage stems from a short video that shows a young Chinese man being roughly handled, reportedly at a Balenciaga store inside a high-end Paris
News & Analysis
When Online Shopping Goes Wrong
In the age of Amazon, shoppers have little patience. Here’s how retailers are using personal service — and the occasional free dog toy — to retain customers when the worst happens.
When Online Shopping Goes Wrong
In the age of Amazon, shoppers have little patience. Here’s how retailers are using personal service — and the occasional free dog toy — to retain customers when the worst happens.
Retail
Digitising the Sales Associate
Department stores and boutiques are using new digital technologies and training to amplify one of the things that still differentiates them from online competitors: their seasoned in-store sales associates.
Digitising the Sales Associate
Department stores and boutiques are using new digital technologies and training to amplify one of the things that still differentiates them from online competitors: their seasoned in-store sales associates.
Retail
Hudson's Bay Exposes Saks Fifth Avenue Customer Info Online
The company posted information including email addresses and phone numbers for customers at Saks as well as identification codes for products that customers signed up for on wait-lists.
Hudson's Bay Exposes Saks Fifth Avenue Customer Info Online
The company posted information including email addresses and phone numbers for customers at Saks as well as identification codes for products that customers signed up for on wait-lists.
Retail
US Retailers Value Enthusiasm Over Experience for Holiday Hires
Hiring managers in the United States said they are looking for "brand evangelism."
US Retailers Value Enthusiasm Over Experience for Holiday Hires
Hiring managers in the United States said they are looking for "brand evangelism."
Technology
‘Data Is the New Oil’ and More from SXSW
Collaboration, artificial intelligence, conversational commerce and the rise of Generation Z emerged as key themes at this year’s SXSW.
‘Data Is the New Oil’ and More from SXSW
Collaboration, artificial intelligence, conversational commerce and the rise of Generation Z emerged as key themes at this year’s SXSW.
Beauty
Will Social Selling Work in Fashion?
Supercharged by the rise of social media, new devices and new software, 'social selling' has taken off in beauty and jewellery. Will it work in fashion?
Will Social Selling Work in Fashion?
Supercharged by the rise of social media, new devices and new software, 'social selling' has taken off in beauty and jewellery. Will it work in fashion?
Retail
Macy's to Hire 85,000 Workers for Holiday Shopping Season
Macy's Inc plans to hire 85,000 temporary workers in the United States for the holiday shopping season, down from 86,000 last year.
Macy's to Hire 85,000 Workers for Holiday Shopping Season
Macy's Inc plans to hire 85,000 temporary workers in the United States for the holiday shopping season, down from 86,000 last year.
News & Analysis
Lucky Brand Enrages Customers After Cancelling Orders of One-Cent Jeans
Few Lucky Brand shoppers snapped up jeans for a penny each on Tuesday after the company messed up an online promotional code.
Lucky Brand Enrages Customers After Cancelling Orders of One-Cent Jeans
Few Lucky Brand shoppers snapped up jeans for a penny each on Tuesday after the company messed up an online promotional code.
The News in Brief
Fashion Startup Founder Pleads Guilty in $300 Million Fraud
Christine Hunsicker admitted she falsified financial statements to promote CaaStle Inc. as a valuable, growing business when in reality it was struggling.
Victoria’s Secret Forecasts Its Best Year Since L Brands Split
The underwear company is anticipating net sales of at least $6.85 billion in the current fiscal year, exceeding analyst estimates and marking the highest revenue since its split from L Brands Inc in 2021.
Uniqlo Aims to Grow Tenfold in India With Summer-Centric Clothes
The Japanese brand is accelerating its expansion in India to capture a greater share of the rapidly growing apparel market and affluent consumer base.
Oasis Pressures Kao in Latest Japan Activist Investor Push
Activist fund Oasis Management Co. is calling on the Japanese personal care company to convene an extraordinary general meeting, seeking a probe into its supply-chain risk management and internal control.
American Eagle Forecasts Sales Growth Above Estimates on Demand From Wealthy Shoppers
The retailer surpassed annual sales forecasts but expects a $60 million drag from import tariffs in the first half of 2026.
Missoni Family Exits Namesake Brand
The transaction gives FSI, a Milan-based private equity fund, a controlling share in the Italian luxury house, as more founder-owned brands turn to investors to fund growth and weather a tough global market.
Ross Stores Forecasts Annual Sales Above Estimates on Resilient Demand for Discounted Apparel
Spend growth at off-price chains is among the strongest in retail, with gains across all income segments.