PRADA Made-to-Measure Specialist, Bond Street

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

Your role is dedicated to the Made to Measure service in store, with a focus on growing the business and improving sales performance in line with corporate guidelines and standards. The priority is to develop the MTM service by presenting and promoting it to customers, as well as providing the necessary information and basic training to store team so they can confidently and effectively offer the service themselves.

RESPONSIBILITIES

• Carry out technical measurements of clients using Prada's specific measuring techniques.
• Understand both manual and electronic ordering systems, including tools such as SAP, CRM systems and retail systems.
• Have a thorough understanding of all MTM/MTO categories - tailoring, outerwear, knitwear, shirts, and more.
• Liaise between the client, client advisor, Headquarters and Production teams when placing orders, resolving issues, or responding to production queries.
• Host appointments across multiple store locations within the region, delivering a luxury and sartorial experience for our clientele.
• Demonstrate expertise in fabrics and their functionality, guiding clients to make informed decisions.
• Assist clients in designing their ideal garment and personalising details accordingly.
• Have a clear understanding of lead times, the critical path, and all relevant steps to ensure the desired delivery timeframe is achieved.
• Support client advisors with their orders, providing training on both technical aspects and the selling ceremony.
• Understand fittings and silhouettes appropriate for the client's body shape, fabric choices, end use, and available options, while maintaining the Prada aesthetic.
• Be able to confidently and enthusiastically explain the ideas behind the brand and its products.

KNOWLEDGE AND SKILLS

Solid experience in MTM and tailoring

Strong knowledge of men's products, both from a technical perspective and for selling purposes

Ability to clearly convey information and knowledge to colleagues and customers

Specific MTM training must be scheduled with the local and central MTM teams

Strong in-store service orientation

Customer-centric approach

Engaging, with strong interpersonal and communication skills

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.