On Department Manager, Selfridges

In this role, you will be a key driver of our success, leading a team to deliver exceptional customer experiences and operational excellence. As a Leader, you will be responsible for fostering a positive culture, building strong community partnerships, and achieving business goals. Your responsibilities will include hiring and developing talent, optimizing inventory management, executing strategic product and merchandising plans, and championing retail innovation. This position offers the opportunity to lead a dynamic team, shape the boutique/concessions performance, and contribute to the growth of our brand. Join us to make a significant impact and grow your career in this exciting leadership role.

Your Mission

• Continuously embody and communicate our brand values and philosophy in every interaction, both with the team and customers.
• Foster a positive and inclusive environment that reflects our commitment to excellence and innovation.
• Hire, train, and manage Store Advisors, ensuring they are equipped with the skills and knowledge to deliver outstanding customer service.
• Collaborate with the Talent team to oversee talent administration, including payroll, onboarding, career development, and recruitment.
• Mentor and coach team members, providing regular feedback and opportunities for growth to enhance their performance and career progression.
• Establish and nurture external partnerships to enhance community engagement and strengthen the store's presence in the local market.
• Lead initiatives that connect the department store with the community, creating meaningful relationships that drive customer loyalty and brand advocacy.
• Take full ownership of concession performance, driving business growth through strategic planning and execution.
• Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement solutions to achieve store targets.
• Oversee inventory management, ensuring optimized stock levels and seamless BoH (Back-of-House) operations that support efficient FoH (Front-of-House) customer service.
• Support the piloting, testing, and implementation of new retail solutions, staying ahead of industry trends and technological advancements.
• Champion innovation, encouraging the team to embrace new tools and strategies that enhance the customer experience and operational efficiency.
• Execute the product strategy in collaboration with the sales planning and retail marketing teams to maximize the sales funnel.
• Oversee visual merchandising to ensure that product displays are engaging, on-brand, and drive customer interest and sales.
• Continuously assess and adjust merchandising tactics to align with goals and seasonal trends.
• Perform additional duties as needed to support operations and achieve business objectives, demonstrating flexibility and a solution-oriented mindset.

Your Story

• You bring 5+ years of relevant experience in retail, with a background in the sports industry being a strong advantage.
• You have a solid track record in project management, successfully coordinating cross-functional teams from initiation to completion.
• You possess an entrepreneurial growth mindset, constantly seeking to challenge the status quo and drive continuous improvement.
• You demonstrate exceptional organizational skills and meticulous attention to detail in everything you do.
• You excel in both verbal and written communication, effectively conveying ideas and information to diverse audiences.
• You have a proven ability to lead, inspire, and develop high-performing teams, fostering a collaborative and results-driven environment.
• You are adept at navigating complex challenges and making sound decisions in a fast-paced, dynamic environment.

Meet The Team

In this role, you will lead a dynamic and passionate retail team dedicated to delivering exceptional customer experiences and driving performance. As a Department Lead, you will mentor and develop boutique/concession management & staff members, guiding them to excel in customer service, sales, and operational excellence. Collaborating with regional retail management and cross-functional teams, you will work together to implement innovative strategies, optimize store operations, and build strong community connections. Your team’s success is your success, and together you will shape the future of our retail presence. Join us to lead, inspire, and grow alongside a motivated team in an exciting and evolving environment.

What We Offer

On is a place that is centered around growth and progress. We offer an environment designed to give people the tools to develop holistically - to stay active, to learn, explore and innovate. Our distinctive approach combines a supportive, team-oriented atmosphere, with access to personal self-care for both physical and mental well-being, so each person is led by purpose. On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.