lululemon Technology Manager - Technology Resilience

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team:

The lululemon cybersecurity team enables lululemon to conduct its global operations in a secure manner and safeguards the trusted information of its guests and users. This is accomplished by understanding business risk as manifested through cybersecurity and compliance risk, and by maintaining a high degree of employee awareness of all security and compliance topics. To further enhance our team, we are looking for an experienced Technology Manager - Technology Resilience.

This role will work collaboratively with the Cybersecurity team along with technology and business stakeholders to design and implement a technology resilience strategy that aligns with business continuity objectives, regulatory requirements, and industry best practices. The role is accountable for establishing resilience requirements, validating design decisions, and ensuring effective execution by technology teams. Success in this role will require strong leadership, cross-functional collaboration, and the ability to balance security, reliability, and operational efficiency while enabling the business to operate securely and confidently.

Our team is fast-paced and is driving multiple initiatives to enhance our security posture while supporting a fast-growing business. We strive to adopt leading-edge security solutions and seek continuous improvement in our security controls. We like to have fun and encourage each other to take on new challenges. We support each other in growing professionally and personally, and we create space for team members to share feedback and ideas that can help us continually grow as an organization.

As a Technology Manager, you are a leader responsible for developing and executing strategies that promote the development, implementation, and continuous improvement of the organization's technology resilience strategy. This role will work collaboratively with the Enterprise Risk and Technology teams to align business impact analyses, business continuity and disaster recovery plans, incident response coordination, and effective resilience testing across critical systems and services. This is a critical role to mitigate technology risk and ensure compliance with global regulatory frameworks.

You are a leader who is comfortable leading and managing team members with different skill sets and can communicate expectations clearly to all team members. In addition to strong management skills, you act as a leader for the overall roadmap for your team and can communicate timeline, scope and risks to partners and stakeholders, and lead the delivery of major initiatives.

This role requires excellent organizational skills and the ability to identify and eliminate bottlenecks, provide escalation management, anticipate, and make tradeoffs and balance business objectives versus technical constraints. Maturity, curiosity, creative problem solving, and team leadership are all essential for success in this role. You also bring your experience, ideas, and initiatives to influence and drive change to support our growth, scaling, and security maturity.

core responsibilties:

• Develop and maintain the enterprise technology resilience framework in alignment with cybersecurity and GRC objectives.
• Lead cross-functional initiatives to assess and improve technology resilience across infrastructure, applications, and third-party services.
• Collaborate with Technology, business units, and risk owners to ensure actionable resilience plans are integrated across systems.
• Identify and assess resilience related risks and ensure mitigation strategies are documented and tracked.
• Ensure technology resilience strategies are implemented to facilitate compliance with regulatory frameworks and industry frameworks that are applicable to lululemon (e.g. PCI-DSS, NIST, ISO 22301, and regional privacy and security regulations).
• Provide support to internal and external audits related to technology resilience, disaster recovery, and incident response.
• Provide guidance on the design of resilience testing programs, and facilitate resilience testing execution through tabletops, failover simulations, and recovery drills.
• Develop and maintain KPIs and dashboards to measure technology resilience, maturity and readiness, and program efficacy.
• Manage people, processes, and timeline to ensure that high quality outcomes are produced.
• Ensure the right skills are applied to solve the right problems by supporting the team with empathetic coaching, skills development, and career path leadership.
• Drive alignment by building effective partnership with stakeholders across global markets to support technology resilience initiatives.
• Serve as a role model and lead awareness and training for your team in our IDEA program - Inclusion, Diversity, Equity and Action.

Qualifications:

• Bachelor's degree in Cybersecurity, Risk Management, Computer Science, or related field; advanced degree in key subject areas preferred.
• 5 - 7 years of experience in Cybersecurity, IT Risk, Business Continuity, Disaster Recovery and/or Incident Response.
• 3+ years in a leadership or senior level program management role.
• Demonstrated expertise in Cybersecurity principles, threats, risks, and regulatory frameworks, particularly pertaining to technology resilience.
• Experience with cloud and hybrid infrastructure resilience planning.
• Exceptional program management skills, with the ability to think strategically and adapt quickly to address evolving cybersecurity threats.
• Must have strong communication skills and ability to convey technology resilience concepts and requirements to technology business leaders and stakeholders.
• Collaborative team player that is able to coordinate with cross functional teams in a federated environment to align strategies and implementation plans for business continuity and technology resilience.
• Cybersecurity-related certifications (CISM, CISSP, CISA, CRISC) preferred.

must haves

• Acknowledge the presence of choice in every moment and take personal responsibility for your life.
• Possess an entrepreneurial spirit and continuously innovate to achieve great results.
• Communicate with honesty and kindness and create the space for others to do the same.
• Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Foster connection by putting people first and building trusting relationships.
• Integrate fun and joy as a way of being and working, aka doesn't take yourself too seriously.

additional notes

Authorization to work in Canada is required for this role

compensation and benefits package

lululemon's compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from    $131,100-$172,100 CAD annually ; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.  

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.


workplace arrangement

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.