AWWG BT Service Desk Technician - London

Who we are...

At AWWG, transformation is embedded in our DNA. Founded in 1998 under the name of Pepe Jeans Group. With headquarters in Madrid, Spain, and design offices in London and Nice, this global fashion group integrates the iconic brands Pepe Jeans London, Hackett, and Façonnable. AWWG also has the master franchisee and agency for Tommy Hilfiger (Spain and Portugal) as well as the agency for Calvin Klein, DKNY, Donna Karan, and Karl Lagerfeld (Spain and Portugal).

AWWG currently has over 3,500 points of sale, a presence in 86 countries globally, and a workforce of more than 4,500 employees of 79 nationalities. As a global retail platform, the Group is committed to constant evolution and to creating brand equity by transformation, in line with the changes, challenges, and inherent needs of the industry. The three iconic brands are unified as part of AWWG while each maintains its own strong DNA and values, built up over thirty years in the retail sector with strong design teams, product development, and brand enhancement. AWWG continuously evolves, pushing the limits and defying the status quo to create value through innovative, aspirational, and sustainable products that prioritize excellence, craftsmanship, differentiation, and quality.

The project!

We are looking for a BT Service Desk Technician for our offices in London to serve as the first point of contact for end-users who require technical support and assistance

What will the role entail?:

• Technical Support and assistance (hardware, software)
• Triage incoming tickets and requests, gather information, and attempt to resolve issues using available tools and resources
• Escalate more complex issues to appropriate team members or vendors
• Maintain detailed documentation of all support requests and resolutions

What do we offer?

• Corporate remote work policy and flexible working hours.
• Great discounts on the brands of the Group.
• Great international working environment.

Job competences:

• Information Technology related FP2 - desirable
• Hardware & software (windows environment) troubleshooting ability.
• Great Customer Service skills
• Excellent understanging of the technical fundamentals of the Internet.
• Exposure to Attlassian Suite (desirable)
• Experience or high interest in the enterprise endpoint security space
• Experience supporting multiple, simultaneous engagements/customers
• Excellent analysis and debugging skill
• Ability to function as an individual contributor and/or a member of a team
• High level of Spanish language. Medium to High level of English language.

What are your expctations on you?:

• Represent the customer to ensure serviceability and product quality issues are being tracked, prioritized, resolved, and incorporated into the issue cycle
• Contribute to documentation and knowledgebase article library
• AWWG model skills: Adaptability, Inclusivity, Collaboration, Passion, Invention & Ownership