Assistant Boutique Director, Leathergoods - South Coast Plaza

Position

Job purpose

Working with the Boutique Director, the Assistant Boutique Director is responsible for assisting with the day-to-day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Maximize every sale, minimize stock losses, and bring new clients to the business
• Open and close the boutique
• Coach, staff, schedule, merchandize, and complete inventory
• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Tasks & responsibilities

Commercial Performance and Team Management:

• Maximize sales and measure sales performance and conversion rates daily
• Provide and inspire outstanding service to our customers
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines
• Train, coach, develop, and supervise sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates
• Facilitate proper communication between management and associates

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns-to-vendor (RTV's)
• Oversee and participate in department inventories
• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures
• Help solve problems that affect the department's service, efficiency, and productivity
• Lock and secure the store, and oversee compliance with all security procedures
• Any other tasks as assigned from time to time

Skills & competencies

Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively supervise sales staff toward achievement of sales and clienteling objectives
• Oversee boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and handle time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment

Additional information

Requirements

• 7+ years of retail experience required, preferably with at least 3 year of management, in a luxury product setting
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand
• Demonstration of own initiative
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed
• Availability to work the hours necessary to open and/or close the store
• Ability to maintain presence on selling floor for long periods as needed
• Strong interpersonal, communication, organization and follow-through skills