Pandora Divisional Sales Manager - Caribbean

As the largest jewellerybrandin the world, we a give a voice to millions of people's loves every day. Our beautiful products empower people all around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives. 

  

Where original thinking is welcomed, and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora you can each craft far more than just an incredible career. 

 

About the Team:  

AtPandoraourDivisional Sales Manager (DSM)areresponsible fordriving revenue and sales performance of a region across all physical channels of distribution, including wholesale concept stores, multi-brand accounts and shop-in-shop locations, and owned and operated (O&O) concept stores.Youwill manage the relationship with wholesale partners and directly manage the Store Managers from O&O concept stores.

 

You willberesponsible forachieving a sell-in and sell-out budget in every door, and own the success ofyourregion, whilstensuring that our customer's experience is flawless and consistent every visit.

 

You will have the opportunity to build and develop ahigh performing teamthroughrecruitment, retention,trainingand development of individuals.

 

OurDivisional Sales Managersshine by:  

• Deliver sales performance against forecast and targets by acting upon best practices and effectively executing business plans and sales strategies throughout theregion
  

• Identifytrends, wins and opportunities to develop business plans and sales strategies that drive the revenue growth and profitability of thearea
  

• Partner with Divisional Sales Director to set sales and KPI goals for the owned channels within theregion
  

• Set KPI goals, budgets,objectives, and marketing plans for eachmultibrandand franchise store in the region and communicate withowners
  

• Reviews store financial reports,analyzingKey Performance Indicators (sales, traffic, etc.) for trends, opportunities, and deficiencies and coaches asappropriate.
  

• Coach and support Store Managers, account owners and franchise owners on talent management, inventory management, brand standards and operational standards.
  

• Coach and support Store Managers, account owners and franchise owners to drive service excellence in store, with a focus on delivering a world class customerexperience
  

• Ensures compliance in key operating issues (audits, loss prevention, policy, procedures); trains Store Managers on methods to ensure compliance, improve productivity and reduceshrink
  

• Prepares and conducts performance appraisals and evaluations for O&O Store Managers; recognizes performance gaps and coaches Store Manager to takeappropriateaction
  

• Proactively recruit,developandretainStore Managers and store leadership asneeded 
  

• Leads the rollout of company initiatives and product launches, and consistentlymonitorsprogress and provides ongoing coaching to ensuresuccess
  

• Determinestheoptimumuse of payroll and resources to maximize store contribution and financial results for O&Ostores
  

• Analyzeandoptimizethe sell in and sell out performance ofmultibrandand franchisestores
  

• Monitor and help manage inventory levels at each wholesale / franchise account tooptimizesell-in and sell-out.
  

• Prospect for newmultibrandopportunities for continuous growth and development of the region
  

• Optimizemultibrandnetwork by evaluating dealers and collaborating with the Divisional Sales Director to close, upgrade, and open accounts tomaintainbest mix of accounts to maximize sales potential of theregion
  

• Monitor and respond as needed to customer experience surveys for owned and franchisestores 
  

• Travel to all points of distribution within the region to have a strong field presence, build relationships and gain a firsthand understanding of thebusiness
  

• Develop and foster relationships with wholesale retailers and key accounts within theregion
  

• Build key cross functional relationships, communicating as needed relevant business information, and to gain support for on-going field needs present and future as changes occur through the store fleetgrowth
  

• Control expenses within the region to meet budgetguidelines
  

• Maintainaccuratereporting on the performance of the region - forecast and report on sales performance on a regularcadence
  

• Define and role model the targetbehaviorsfor the sales organization in collaboration with the wider leadershipteam
  

 

Craft your career with us if you have:  

• Bachelorsdegree in Business, Marketing, similarfieldor equivalent working experience
  

• 8+ years of multi-store leadership experience
  

• Retail and wholesale experience
  

• Geographicallylocatedin division or willing torelocatetodivision
  

• Value based leadership skills with a proven ability and passion to coach and developtalent
  

• Entrepreneurial and strategic thinker with the planning and executional capabilities to grow the business in the short and longterm 
  

• Self-motivated and driven toward achievement ofgoals
  

• Proventrack recordof increasing sales and store profitability
  

• Ability to build relationships, manage key stakeholder relationships and influence others internally andexternally
  

• Strong interpersonal skills, with the ability to effectively communicate with individuals at all levels and from diversebackgrounds
  

• Solution oriented anddemonstratedability to overcomechallenges
  

• Strong understanding of inventory management to maximize business potential (i.e.product assortment, quantities, etc.)
  

• Comfortable with ambiguity and working "in thegrey"
  

• Strong business acumen and analytical capabilities
  

• Experience working with key performance indicators and metrics, with an understanding of the behaviours that drive performancemetrics
  

• Ability to adapt to changing priorities and lead change management initiatives throughout theorganization
  

• Thrives in a fast paced, complexorganization
  

• Strong negotiation skills
  

Travel:up to 80% based upon geography

This position will be based in Miami, FL

 

Our Benefits:

• We Dare! We offer robust compensation package including base and bonus, a 401K plan to help you secure your financial future
  

• We Care! Pandora offers extensive benefitsincluding:Medical, Dental, Vision, Short/Long Term Disability, Basic Life and AD&D, anniversary gift cards, recognition program and product discounts! 
  

• We Dream! Pandora is fostering growth and crafting opportunities to support the business needs which learning and development programs, continuous feedback, LinkedIn learning, tuition reimbursement and more 
  

• We Deliver! PTO Packageincluding:Vacation, Personal, Sick, Birthday, Celebration days and Paid Holidays
  

About Pandora:  

  

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.    

 

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide and crafts its jewellery at two LEED certified facilities in Thailand usingmainly recycledsilver and gold. The company plans to be carbon neutral by 2025 and has joined the Science Based Targets initiative to reduce emissions across its full value chain. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated a revenue of DKK 23.4 billion in 2021.    

 

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity todemonstratetheir competencies and skills by removing blocking factors,possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status, and age.  

 

About Pandora NAM: 

 

The Pandora North America team in the USA & Canada consists of more than 115 employees working at our offices in New York & Baltimore, more than 80 in our Logistics Center in Columbia, Maryland, anadditional100 in field positions, and more than 3,900 in our owned and operated stores.

Today, the USA is Pandora's single largest market. The Pandora North American regionas a whole encompassesover 1,400 points of sale, including over 420 concept stores, with more than 300 being owned andoperatedby Pandora.