(Executive) Trainer

Position

This position is dedicated to elevating the brand's retail standards through the delivery of comprehensive training programs and continuous field-based development. By monitoring performance metrics and fostering close collaboration with boutiques and central teams, this role optimizes the selling ceremony and service quality to ensure a consistently exceptional client journey in line with global guidance.

Job responsibilities

• Elevate client experience standards by leveraging CX data insights to provide timely floor coaching and ensure a distinguished level of service across boutiques.
• Monitor digital learning completion and training trackers to ensure all team members are consistently and effectively trained.
• Deliver corporate training programs and development activities in line with global guidance to maintain the high values and standards of the House.
• Follow up closely on retail performance outcomes to identify areas for improvement and provide ongoing support to drive excellence.
• Act as a strategic business supporter by aligning training action plans with retail business directions and strategic goals.
• Nurture category expertise and styling skills to enhance the depth and impact of field coaching.
• Organize field coaching sessions to ensure that new hires and managers successfully apply their training on the sales floor.
• Guarantee the application of House standards and procedures in accordance with the brand strategy and core values.
• Monitor service levels post-training and provide immediate spot coaching to bridge the gap between learning and real-world execution.
• Partner with central teams to refine training materials and optimize programs to better suit the local market needs.

Profile

• University graduate or above in related disciplines
• Minimum 3 years' working experience in Retail Training
• Luxury retail experience is preferred
• Mobility to make frequent business trips to various retail locations as required
• Outgoing and inspiring personality with the ability to motivate retail teams to embrace and deliver the brand's vision and values.
• Excellent communication skills, presentation, and facilitation skills
• Self-motivated and proactive independent, player who also thrives as a collaborative team member with a creative mindset.
• Fluent in English and Korean