Retail Director, Hong Kong Island

Position

As a Retail Director, you will be an ambassador of the Brand and act as an overall in-charge to oversee the retail business and operations of the responsible Boutiques. You will lead the Boutiques strategically with a compelling vision and ambitious retail strategies to drive for an ambitious sales growth, deliver unique and client-centric experiences, inspire staff to better performance and maintain the Boutique image. You will be a pioneer for identifying new business opportunities in order to maintain a long-term and sustainable prospect with your strategic and entrepreneurial mindset.

Job responsibilities

Business Planning & Execution

• Diagnose business health and identify growth opportunities by analyzing retail KPIs and market data
• Develop and implement strategies to optimize business development, retail operations, and client experiences, aligning with boutique P&L objectives
• Define and communicate clear sales objectives and key P&L drivers to the management team
• Monitor daily sales performance and provide regular reports to senior management
• Conduct monthly reviews of P&L performance, identify areas for improvement and implement corrective actions
• Evaluate and refine commission and incentive programs to motivate sales staff and drive desired behaviors
• Conceptualize, plan, and execute impactful boutique activations and events to enhance brand visibility and drive sales

Retail Strategy & Clientelling Development

• Expertise in developing a culture of supreme client service
• Establish annual retail sales targets and develop a comprehensive strategy plan, regularly review progress with management to drive sustainable sales growth & exceed established targets
• Monitor competitor activities and share best practices with the team to maintain a competitive edge
• Assess the current retail landscape and proactively identify potential retail development opportunities for management consideration
• Cultivate strong relationships with property landlords and management to stay informed about competitor activities and market trends.
• Define and implement a robust client management strategy, develop innovative recruitment opportunities with key partners
• Maintain close relationships with top-spending and loyal clients, demonstrating by deep understanding of their preferences, purchase history, and interests
• Collaborate with internal departments (PR, Merchandising, Visual Merchandising, etc.) to ensure seamless integration of strategies and achievement of business goals

Operational Excellence

• Inventory & Supply Chain Management: Optimize stock levels across categories and boutiques to ensure product availability for key clients while minimizing markdowns and overstock
• Loss Prevention & Compliance: Ensure the highest levels of security and operational integrity in a high-value goods environment. Adherence to all local regulations and corporate policies
• Boutique Operations: Oversee the flawless execution of all back-office and front-of-house operations, from opening procedures to client after-sales service

People Management & Development

• Provide inspirational leadership to motivate boutique teams to achieve exceptional results and drive individual staff performance
• Foster a culture of excellence, accountability, and passion for the brand within a high-pressure environment
• Implement a robust performance management system, set clear goals, provide constructive feedback, and manage performance fairly and consistently
• Translate strategic business goals into concrete actions, monitor and assess staff performance against established goals
• Provide consistent qualitative feedback, coaching, and evaluation to support continuous performance improvement and identify training needs
• Identify manpower needs, recruit, and retain top talent to ensure the right team composition
• Regularly review the organizational structure and develop successors for key positions
• Cultivate a positive team spirit, encouraging innovative ideas, to fostering strong collaboration across departments, and enhancing synergies between boutiques

Profile

Education & Professional Qualifications

• Diploma or university graduate from Business Administration, Hospitality, Marketing or related discipline

Work Experience

• Minimum 15 years of relevant working experience with at least 10 years at managerial level in luxury retail industry

Other Requirements

• Driven, committed and resilient
• Target-oriented and client-focused
• Strategic thinking and well organized
• Drive for results and deliver excellence
• Humble to listen, believe in its team, and being inclusive
• With entrepreneurial spirit and able to embrace change
• Strong leadership, negotiation and problem-solving skills
• Strong communication and interpersonal skills
• Self-motivated, proactive and passionate in luxury fashion industry

Proficient in Cantonese, Mandarin and English, other language is an advantage