Field Coach Trainer

Position

As a Field Coach Trainer, you will closely work with the team to provide full support of training services to the retail boutique teams. You will deliver & conduct different training & development programmes, monitor the progress and act as a field coach to inspire the team to provide best in class client experience. You will also evaluate the training results and develop action plans for programme improvement.

Job responsibilities

• Work closely with the retail leaders to adapt and to customize development actions for each team
• Enhance the learning culture in the retail boutiques and among the team through different training programs and field coaching
• Run Induction seminars, Collection and Craftsmanship training sessions and the Art of Selling program according to the needs of the stores and regional training calendar
• Work closely with the boutiques to roll out different training and development programs to uplift image, service standard, selling techniques, clientelling and other soft skills
• Partner with internal business partners, such as Merchandising, Client Development and Marketing teams in providing trainings in the period of new product launch or when there are any boutique special events
• Organize and conduct company induction programme
• Evaluate training effectiveness to ensure the training objectives are met and the skills learnt from the trainings can be fully utilized
• Support with qualitative feedback and develop action plans tailor-made to individual boutique team members
• Collaborate with external vendors to facilitate trainings when necessary

Profile

Education & Professional Qualifications

• Bachelor's degree in Training & Development, Retail Management or a related field
• Additional certifications in training or coaching is an advantage

Work Experience

• Minimum 3 years' relevant working experience in retail training or field coaching
• Prior experience within luxury retail or fashion houses is preferred
• Proven experience delivering retail training programmes, conducting field coaching, and supporting boutique teams on the floor

Skills

• Strong facilitation and coaching skills, with the ability to engage, inspire, and develop frontline retail teams
• High proficiency in Microsoft Office (Excel, Word, PowerPoint), with the ability to prepare training materials, reports, and presentations
• Excellent communication and stakeholder management skills, with the confidence to partner closely with retail leaders and internal business teams.

Qualities

• Passionate about people development, learning culture and delivering best-in-class client experience
• Highly organized and detail-oriented, able to manage multiple training initiatives, store needs and timelines simultaneously
• Adaptable and resilient, comfortable working in a fast-paced retail environment and responding to changing business priorities