Guest Relations Intern - New Bond Street Boutique (FULL-TIME)

Position

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Host for the House of Dior in New Bond Street to support the sales team to deliver a seamless journey to our clients. The successful candidate will have considerable experience in front of house or customer service role where they have a genuine desire to deliver service excellence and create a memorable experience for each customer.

Please note: Candidates must be available to work full-time 40 hours per week, with Monday to Sunday flexibility. Available to start immediately and has the right to work in the UK.

Job responsibilities

• Welcome each of our customers entering the boutique and maintain 100% customer recognition of regular customers and VIPs.
• Understand customers' needs and orientate them in the boutique.
• Act as an ambassador of the boutique and the brand explaining its organisation, its history, its pieces of art, etc.
• Assist customers with personalised services and respond effectively and at pace to all their needs.
• Remembering customers' preferences and special needs.
• Provide the highest standard of customer service at all times.
• Be immaculately dressed and groomed.
• Learn the best possible manners for every conceivable situation.
• Assist and work closely with the sales team to ensure all customers' expectations are met.
• Demonstrate an ability to maintain confidentiality and privacy.
• Carry out any additional duties as directed by the management team.

Profile

• Previous experience as a Host within a luxury fast paced environment or relevant experience within high end hospitality
• Outstanding interpersonal and communication skills.
• Ability to make connections with customers through storytelling and discovering commonalities.
• Attentive and proactive with exceptional attention to small details.
• A genuine desire to deliver service excellence.
• A strong passion for Christian Dior and our collections.
• Fluency in a second language (preferred).

Additional information

• Must be available immediately.
• Must be available for at least 6 months.
• Must be able to work full-time, 40 hours per week.
• Must have Monday to Sunday flexibility to work.