Tiffany & Co. High Jewelry Manager

The High Jewelry Manager for Tiffany & Co. MEA will be a pivotal leader responsible for driving the growth and development of the High Jewelry business across the Middle East and Africa region. This role requires a deep understanding of the luxury market, exceptional client relationship skills, and a strategic vision to elevate Tiffany & Co.'s position as a leader in high jewelry. The successful candidate will be passionate about high jewelry, possess a strong business acumen, and be adept at building and leading high-performing teams.

Key Responsibilities:

• Business Development & Sales:
  • Develop and execute strategic plans to achieve and exceed high jewelry sales targets across the MEA region.
  • Ensure a significant focus on high-value sales, with a specific objective to achieve 50% of sales at Dubai Mall for pieces over 10 carats.
  • Work closely with retail teams to optimize high jewelry assortment planning and stock development, ensuring a compelling and relevant offering for our discerning clientele.
  • Actively animate stores to create an exceptional high jewelry experience for clients.
• Client Relationship Management:
  • Cultivate and nurture relationships with Very Important Clients (VICs) through bespoke experiences and engagements in high-value environments such as art galleries, private members' clubs, and exclusive events.
  • Deeply understand the lifestyle, preferences, and desires of our high jewelry clients to provide personalized service and build lasting relationships.
• Team Leadership & Development:
  • Recruit, build, and lead a dedicated high jewelry team, fostering a culture of excellence, passion, and client-centricity.
  • Implement comprehensive training and coaching programs for the high jewelry team and broader retail teams, focusing on product knowledge, sales techniques, and client engagement.
  • Drive the High Jewelry Academy training program to ensure all relevant personnel possess unparalleled expertise.
• Product Expertise & Market Insight:
  • Maintain an in-depth knowledge of the high jewelry market, including trends, competitor activities, and client preferences.
  • Possess strong knowledge of watches to complement high jewelry offerings and client discussions.
  • Provide insights and feedback to regional and global teams on product development and market opportunities.
• Regional Travel:
  • Undertake regular business travel across the MEA region to support retail teams, engage with VIC clients, and identify new business opportunities.

Qualifications:

• Proven experience in high jewelry sales and management within a luxury retail environment.
• Demonstrated ability to develop and grow a high jewelry business.
• Exceptional client relationship management skills with a strong network of high-net-worth individuals.
• Strong leadership capabilities with experience in team building, training, and coaching.
• Deep passion for high jewelry and an intricate understanding of gemstones, craftsmanship, and design.
• Knowledgeable in luxury watches.
• Strategic thinker with excellent analytical and problem-solving skills.
• Impeccable communication, presentation, and interpersonal skills.
• Fluency in English is required; Arabic and other regional languages are a significant advantage.
• Ability to travel extensively across the MEA region.