Manager, Store Customer and Associate Experience (Soma)

With approximately 1,300 boutiques and outlets throughout the U.S., as well as an online presence for each of our brands, it takes sophisticated technology, resources and infrastructure to ensure the continued success of our businesses. From finance and accounting to technology and merchandising careers, we have diverse opportunities available for talented professionals to join our team of nearly 16,000 associates who share our commitment to excellence.

POSITION OBJECTIVE:
This position is responsible for the collaboration to write, implement and maintain the product knowledge and selling strategy in support of their brand. Supports the creation of selling culture, unique brand experiences, product knowledge and sales training that move the brand forward and generate sales. Oversees the brand customer contact strategy that includes campaigns and clienteling.

FUNCTIONAL RESPONSIBILITIES:

• Collaborates with brand leaders and cross functional teams to write and deliver monthly strategy publication.

• Develops and maintains brand selling culture including any tools that will support.

• Acts as the liaison between the merchant team, marketing team, and visual team to delineate the key categories for field teams focus and product knowledge collateral that should support.

• Supports visual communication that ensures it aligns with customer engagement strategy.

• Compiles and analyzes reporting to align data on key customer engagement strategies.

• Oversees brand contact strategy including outreach, Style Connect and Calling Campaigns

• Writes and supports policy and procedure as related to customer engagement policies.

• Leads cross functional meetings and processes to manage customer engagement related projects and initiatives. Responsible for updating and maintaining marketing calendar.

• Regularly visit stores and field leaders to identify opportunities and successes in store support strategies, tools and rollouts. Collects and shares field feed-back with store support team and creates action plans to support.

• Organizes store visits to maintain productive cross-functional partnerships.

• Travels as needed to support field market training and roll outs.

• Values individuality and the diverse talents of their team. Leads the team by communicating expectations, providing guidance, delivering feedback, and empowering the team to be their best.

QUALIFICATIONS:

• BA or BS Degree, English, Communications or similar field strongly preferred

• 5+ years in a retail or corporate communications capacity

• Demonstrated ability to lead large scale programs within a retail organization

• Exceptional verbal and written communication skills; ability to communicate clearly and succinctly to a variety of audiences and venues

• Knowledge of MS Office 2000 or later systems

• Experience in Learning and development utilizing tools such as Indesign and video editing software preferred

• Supervisory experience preferred
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Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.