Ralph Lauren Senior DTC Business Process Manager Store Operations

Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview
Be part of Ralph Lauren's exciting Next Generation Transformation (NGT) journey! We're seeking an experienced retail professional to play a pivotal role in our global ERP+ program - a cornerstone of Ralph Lauren's digital future. This is your chance to shape how one of the world's leading luxury brands will operate in the digital age.

Essential Duties & Responsibilities
The role will involve some travel and will require working with colleagues of the same function in other regions. This is a truly global program, so collaborating in the Ralph Lauren way is required. The Global Retail DTC Process Senior Manager will join the project team to act as the functional product owner for the SAP Retail DTC space representing Retail Stores. You will work across other functional areas including Finance, Logistics, Wholesale as well as IT and other partners.
• Drive the transformation of our retail operations through SAP implementation across global markets
• Lead cross-functional collaboration between North America, EMEA, and APAC teams
• Shape the future of our retail processes across stores, concessions, and marketplaces
• Partner with senior stakeholders to create unified global solutions
• Champion change management and user adoption across regions

Experience, Skills & Knowledge

• min 7 full strategic cycles of strategic retail operations experience
• Deep understanding of DTC retail business processes in international fashion
• Strong expertise in omnichannel retail operations
• Experience in fashion/luxury retail technology implementations
• Outstanding communication and stakeholder management skills
• Strategic mindset with hands-on problem-solving ability