Retail Training & Performance Manager, Hong Kong & Macau

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. 

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Purpose of the role –

The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

Primary Accountabilities

• Optimiselearning & performance
• Drive customer experience excellence
• Deliver on brand purpose
• Synergisebusiness, operations & learning

People who thrive in this role:

• Relish developing technical and interpersonal skills for self and others
• Purposefully develop capability to elevate customer experience and drive retail performance
• Are adaptable and responsive in rapidly changing operating conditions
• Seek out new knowledge of contemporary learning and capability methodologies
• Are motivated by delivering on or exceeding goals and targets
   

Key Experience, Knowledge & Skills

• Background in facilitation and coaching
• Specialised knowledge in learning methodologies and adult learning principles
• Accomplished at team building, motivation and development
• Proven ability to analyse performance and take appropriate responsive actions
• Track record of strong relationship management and collaboration
• Ability to problem solve and make decisions within business boundaries
• Strong written and verbal communication skills
• Excellent commercial acumen