Client Relations Assistant

ROLE AND RESPONSABILITIES

As a Client Relations Advisor, you will be responsible for managing the after-sale service each week and will report to the Marketing Manager on VIP conversion campaigns and customer experience development.

Responsibilities:

• Managing the customer service inbox, and contacting clients on a regular basis to provide updates regarding the sales and special events
• Maintaining a working knowledge of the products and services offered at Arlettie
• Liaising directly with the Marketing Manager on customer experience feedback
• Strategising VIP conversion and database growth campaigns in collaboration with the Marketing Manager
• Executing phoning campaigns and reporting campaign results on a dedicated CRM tool (Salesforce)
• Perform other job-related duties as assigned, within your scope of practice

QUALIFICATIONS, SKILLS AND EXPERIENCE

• Previous experience in marketing or sales with a premium or luxury brand
• High customer service standards
• Experience with Microsoft Office Package
• Analytical approach with great attention to detail
• Strong interpersonal skills
• Able to work independently