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Nicolas Houzé, Scott Malkin and Jennifer Woo: Unreasonable Hospitality

You can view the BoF VOICES 2025 on-demand video below.
Imran Amed, Nicolas Houzé, Jennifer Woo and Scott Malkin at VOICES 2025.
Imran Amed, Nicolas Houzé, Jennifer Woo and Scott Malkin at VOICES 2025. (Getty Images for The Business of Fashion)
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“Boring retail is dead,” says Nicolas Houzé, CEO of Galeries Lafayette. His declaration was seconded by Scott Malkin, founder of Value Retail, and Jennifer Woo, the CEO of The Lane Crawford Joyce Group, who spoke about unreasonable hospitality and the need for retailers to move beyond transaction to experience.

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